Field Service Applications

For over a decade STB has supported mass storage design and engineering groups with the best software tools for their job. The best tool on the market is still:



Field service personnel have several goals:

1. When a customer has an equipment failure, getting the failed unit replaced or repaired as quickly as possible, with as few trips to the customer site as possible.



2. Having a preventative-maintenance program that will be easy to implement, minimize customer downtime, and catch device failures before they happen.



3. Accuracy in identifying and replacing failed devices.
   
   The SCSItoolbox is used by major disk, tape, and library manufacturers in their worldwide field service organizations because of its reliability and accuracy in meeting the following goals.
   
   1. Go no-go testing
   • Quick QC tests
   2. Quick fault identification
   3. Good device elimination