Field Service Applications
For over a decade STB has supported mass storage design and engineering
groups with the best software tools for their job. The best tool
on the market is still:
Field service personnel have several goals:
- When a customer has an equipment failure, getting the failed
unit replaced or repaired as quickly as possible, with as few
trips to the customer site as possible.
- Having a preventative-maintenance program that will be easy
to implement, minimize customer downtime, and catch device failures
before they happen.
- Accuracy in identifying and replacing failed devices.
The SCSItoolbox is used by major disk, tape, and library manufacturers
in their worldwide field service organizations because of its
reliability and accuracy in meeting the following goals.
- Go no-go testing
- Quick fault identification
- Good device elimination